Merchants

Merchant Privacy Policy

This Privacy Policy explains how merchant-related information and user-related information accessed through the Merchant Portal are collected, used, protected, and disclosed.

Information we collect and process

Merchant profile details, business documents, account information, payout details, attendance and footfall validation records, support communications, operational logs, and related technical information.
Limited user-related information strictly as required for booking coordination, check-in handling, support, dispute management, and platform safety.

Use and restriction of information

Information may be used for onboarding, account verification, booking facilitation, footfall validation, payout calculation, support, fraud prevention, audit review, legal compliance, and platform improvement.
Merchant access to user-related information is limited to what is reasonably necessary for service facilitation through Stremedy.

Security and retention

Stremedy applies encryption in transit, access controls, role-based restrictions, monitoring, and other reasonable safeguards.
Information may be retained for operations, payout reconciliation, legal compliance, dispute handling, audit, and legitimate business requirements.