Merchants

Merchant Terms & Conditions

These terms govern use of the Stremedy Merchant Portal and merchant-facing workflows by gyms and similar facilitators approved by Stremedy.

The Merchant Portal is intended for authorized merchant entities with accurate legal, operational, and payout information.
Merchants are responsible for safeguarding credentials, limiting internal access, and ensuring platform use remains accountable and traceable.

Merchants must not misuse user data, manipulate bookings, or access information without authorization.
Merchants must not initiate or cultivate off-platform personal or commercial relationships with Stremedy users that bypass or undermine the platform relationship.

Merchant payouts are based only on validated eligible platform activity, determined by system records, attendance or check-in validation, dispute status, and policy compliance.
Invoices, reports, and payout statements generated by Stremedy are the primary payout reference and may distinguish eligible payments, non-eligible payments, reversals, holds, deductions, or adjustments.
Stremedy may hold, adjust, deny, or reverse payouts where activity is disputed, ineligible, fraudulent, non-compliant, incorrectly recorded, or otherwise inconsistent with platform policy.

Stremedy may suspend, restrict, or deactivate a merchant account for misconduct, data misuse, operational breach, policy violation, fraud risk, reputational harm, legal exposure, or security concerns.
Either side may exit the merchant relationship subject to pending obligations, payout reconciliation, unresolved disputes, confidentiality duties, and user-impact handling reasonably required by Stremedy.