Public policy

User Privacy Policy

Stremedy is operated by Raajathava Private Limited and developed by Students Network Pvt. Ltd. This policy explains how user information is collected, used, protected, retained, and disclosed across the Stremedy platform.

Applies to: Stremedy user app and connected user workflows Contact: support@stremedy.com

Information we collect

Personal information such as name, contact details, login credentials, and account identifiers.
Profile details, submitted documents, location-related information, and support communications.
Health-related or wellness-related information where the user knowingly provides it for service delivery.
Usage, device, operational, diagnostic, audit, and security-related records needed to run the platform.

How information is used

To create and manage accounts, bookings, plans, sessions, and support requests.
To coordinate service delivery with authorized merchants, trainers, nutritionists, and medical advisors.
To prevent fraud, misuse, account compromise, duplicate claims, or other platform abuse.
To improve operational quality, troubleshoot issues, and comply with legal or regulatory obligations.

Controlled sharing and access

User information is shared only to the extent reasonably necessary for authorized Stremedy workflows.
Merchants and partners may access limited user-related information strictly for booking coordination, service execution, support, validation, and dispute handling.
Internal Stremedy operators may access data where required for support, audit, safety, compliance, payout resolution, or platform integrity.

Security and retention

Stremedy uses platform-managed encryption in transit and encryption at rest, access controls, and role-based restrictions.
Data may be retained for operational continuity, legal compliance, audit review, dispute handling, or security investigation.
Not all data can be deleted immediately where retention is required for legitimate business or legal reasons.

User rights and contact

Users may request access, correction, or deletion support by contacting support@stremedy.com.
Requests may be subject to identity verification and lawful retention requirements.
Questions about privacy, support, or account handling should be directed to the official support channel only.