Partners

Partner Terms & Conditions

These terms govern the use of the Stremedy Partner Portal by trainers, nutritionists, medical advisors, and other approved service partners operating through the platform.

Partner role and account responsibility

Partners must maintain accurate credentials, certifications, profile details, payout details, and availability data.
Each partner is responsible for safeguarding credentials and ensuring all use of the portal is by authorized personnel only.

User data, confidentiality, and professional conduct

Partners may access user-related information only to the extent required to deliver assigned services and comply with platform workflows.
Partners must maintain confidentiality and must not misuse, copy, disclose, or exploit user information for unauthorized purposes.

Service fulfilment, payouts, and disputes

Partners must honour assigned bookings, maintain service quality, and avoid tampering with records, schedules, outcomes, or validation states.
Partner payouts are based only on validated eligible activity as determined by system records, booking status, service validation, dispute status, and platform policy.
Stremedy may hold, adjust, deny, or reverse payouts for disputed, ineligible, fraudulent, duplicate, or policy-breaching activity.

Suspension and exit

Stremedy may suspend, restrict, or deactivate partner access for misconduct, confidentiality breach, service failure, fraud risk, data misuse, policy violation, or legal/compliance concerns.
Either side may exit the relationship subject to pending obligations, payout reconciliation, unresolved disputes, and continuing confidentiality duties.