Partners

Partner Privacy Policy

Stremedy is operated by Raajathava Private Limited and developed by Students Network Pvt. Ltd. This policy explains how partner information and user-related information accessed through the Stremedy Partner app and connected operational systems is collected, used, protected, retained, and disclosed.

Applies to: Stremedy Partner app and connected partner workflows Contact: support@stremedy.com

Information we collect and process

Partner profile details such as name, phone number, email address, login credentials, professional credentials, service locations, schedules, and role-related account identifiers.
Booking, session, runner, report, highlights, support, uploaded documents, payout-related, operational, audit, and compliance records needed to run the platform responsibly.
Device, location-related, and workflow-related information where required for service location management, scheduling, or operational use within the app.

How information is used

To create and manage partner accounts, onboarding, profile verification, schedules, service locations, bookings, sessions, reports, tickets, payouts, and support requests.
To coordinate assigned partner workflows with authorized Stremedy operators, merchants, users, trainers, nutritionists, and medical advisors as applicable.
To prevent fraud, misuse, unauthorized access, payout disputes, compliance violations, and other operational or security issues.

User information access and restrictions

Partners may be shown user-related information only where reasonably necessary for assigned service delivery, scheduling, compliance, support, dispute handling, and platform operations.
Such information must not be copied, disclosed, sold, or used outside authorized Stremedy purposes.
Internal Stremedy operators may access partner and workflow data where required for support, audit, safety, payout reconciliation, compliance, and platform integrity.

Security and retention

Stremedy uses platform-managed encryption in transit and at rest, access controls, logging, and role-based permissions to help protect information.
Information may be retained for operations, legal compliance, security review, payout reconciliation, dispute handling, audit, and legitimate business needs.
Not all information can be deleted immediately where retention is required for lawful, security, operational, payout, tax, or audit reasons.

How deletion requests work

Partners can request account or data deletion by emailing support@stremedy.com from their registered email address and clearly stating that they want their partner account or related data deleted.
The request should include the partner's full name, registered phone number, registered email address, and role so Stremedy can verify identity before taking action.
After verification, Stremedy will deactivate the partner account and delete or stop using partner data that is no longer required for platform operations, support, security, legal compliance, payout reconciliation, dispute handling, or audit obligations.
Some records such as booking history, session records, uploaded compliance documents, support records, payout-related records, and audit logs may be retained where required for lawful, security, operational, tax, or dispute-resolution purposes.
Where full deletion is not immediately possible, data may be retained only for the period reasonably required for those obligations and then deleted, restricted, or anonymized as appropriate.

Partner rights and contact

Partners may request access, correction, or deletion support by contacting support@stremedy.com.
Requests may be subject to identity verification and lawful retention requirements.
Questions about privacy, support, onboarding, or account handling should be directed to the official support channel only.